In addition to the rental charge, there are 3 other parts to the rental contract:

• Cleaning Fee: Varies by the size and characteristic of each home, and are notes in each individual listing.
• Tax and Booking: The state tax rate is 7%, and the local Occupancy Tax is 6% creating a total tax rate of 13%. That is coupled with a 2.95% booking/handling fee for a total of 15.95%.
• Accidental Rental Damage Insurance (ARDI); Mandatory flat $55 or $69 fee, depending on the property, non-refundable.

We do not employ “on-line” booking, as we prefer to introduce the human element into our guest relationship. You can call, (828) 231-9100, or email us, info@avlvr.com, when you are ready to book, and we will handle everything directly with you. We are also available to answer any and all of your questions, and provide an abundance of information to all of our guests once they book with AVL.

We require 50% of the rental fee at the time of booking, with the balance payable 60 days prior to check-in. If you make your reservation less than sixty days from your check-in date, then full payment will be required at time of reservation.

We accept VISA, Master Card, and Discover.

All cancellations by guest must be made in writing/e-mail to Beth@AVLVR.com. All cancellations made more than 60 days prior to occupancy will forfeit 50% of the rental fee plus the processing charge (2.95%). All cancellations made less than 60 days prior to the occupancy date will forfeit 100% of the rental fee plus the processing charge (2.95%). Additionally any Event Fee incurred will be forfeited. Guest will be entitled to a refund less the cancellation fee, which is 25% of rental fee paid, only if the property is rented for the same term and at the same rate as contracted by the guest. AVL Property Management will make a diligent effort to re-rent the property. If your balance due is not received by the due date as presented in this agreement, your reservation will be treated as Cancelled and your deposit will be forfeited unless we can re-rent the property as indicated above. If a guest is disappointed or unsatisfied with the property due to differences in taste according to decor, accommodations, location, construction, mountain road conditions, etc. and declines to stay at the property, this will be considered a cancellation and no rent reduction or refund will be issued.

Accidental Rental Damage Insurance (ARDI) is required, and protects our clients property for up to $3,000 of “unintentional” damage. This is a one time flat fee of $55 or $69, and is non-taxable and non-refundable. Your credit card will remain on file should damage occur which is not covered under this insurance policy. More information on this can be found on the Damage & Travel Insurance tab of the website.

It’s a plan that provides coverage for accidental damages to your vacation rental property during your stay, in place of a security deposit.

• You will no longer have to worry about putting up a security deposit or how much will be returned when you get home.
• Return home with vacation memories, not repair costs. The cost and repair of covered accidental damage will be handled between the rental property and the insurance company.

• Rental Damage Insurance covers up to $1,500 or $3,000, of unintentional damage to your vacation rental property during your stay. Items such as carpet spills, furniture tears, broken lamps and more.
• Rental Damage Insurance provides coverage for damage caused by pets when staying in a pet friendly home!

• Intentional property damage.
• Pet damage in non-pet friendly vacation homes.

$1,500 or $3000 in Rental Damage Insurance is mandatory when booking with AVL Property Management. The $55/$69 flat fee, depending on the property, is included in the detailed quote provided, as well as on the rental agreement. This fee is non-refundable.